Last Updated: 01.01.2025
At Authentic Trees, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you interact with us, whether you’re placing an order, browsing our website, or communicating with our team.
We may update this policy from time to time. The version that is in effect at the time of your interaction will apply.
- Information We Collect
When you engage with us, we gather the following types of personal data:
When You Place an Order:
- Your full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (e.g., credit card info or transaction data)
- Technical information (e.g., IP address, browser details)
- Any additional information you provide when making a purchase
When You Communicate with Us:
- Your name
- Contact details (e.g., email address, phone number)
- Social media or other account information
- Any details or questions you share with us
- How We Use Your Data
We use the information we collect for the following purposes:
- Order Fulfillment: To process your orders and deliver products to you
- Shipping Updates: To notify you about the status of your shipment
- Customer Support: To respond to your inquiries and assist with any issues
- Marketing: To send you promotional offers, news, and updates (you can opt out at any time)
- Fraud Prevention: To safeguard against fraud and other illegal activities
- Sharing Your Information
We work with trusted third-party service providers to help us run our business, and we may share your data with them for the following purposes:
- Shipping and delivery services
- Payment processors
- Email marketing platforms
- IT, hosting, and security services
- Legal, financial, and fraud prevention services
International Transfers:
If your personal data is transferred outside the EU, we take appropriate measures to ensure that your information remains protected in accordance with applicable data protection laws.
- Why We Process Your Data
The legal basis for processing your personal data depends on the situation. Here are the main reasons we collect and use your data:
- Contractual Necessity: To fulfill our agreement with you, such as processing and delivering your orders
- Legal Obligations: To comply with tax laws and respond to legal requests
- Legitimate Interests: For activities like fraud detection, customer communication, and sending promotional offers about products similar to those you’ve purchased (you can opt out anytime)
- Your Consent: For marketing communications, where we have your explicit permission
- How Long We Keep Your Data
We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. In some cases, we may retain data longer if required by law or if we need it for legal reasons. Once your data is no longer needed, we securely delete or anonymize it.
- Your Rights
As a data subject, you have several rights regarding your personal data, subject to certain exceptions:
- Access: You can request a copy of the data we hold about you
- Correction: If your data is incorrect, you can ask us to update it
- Erasure: You can ask us to delete your data, unless we have a legal obligation to retain it
- Restriction: You can request that we limit how we process your data in certain circumstances
- Withdrawal of Consent: If you have consented to certain processing, you can withdraw that consent at any time
- Portability: You can request that we transfer your data to another service provider in a structured, commonly used format
- Complaint: If you feel that we’ve mishandled your data, you have the right to file a complaint with a supervisory authority
To exercise any of these rights, please contact us using the information below.
- How to Contact Us
If you have any questions about this Privacy Policy or if you wish to exercise your rights regarding your personal data, please reach out to us: janis@authentictrees.com
